Frequently Asked Questions

4. What features does the app offer?

DETEKCAM offers advanced spy camera detection using AI-based technology, including lens-to-lens detection, infrared detection, and magnetic wave detection

5. How do I use the Camera Features?

Each feature within DETEKCAM is designed to be intuitive and user-friendly. Simply follow the on-screen instructions or refer to the app's user guide for assistance.

6. How do I create an account?

Open the app, tap on Sign Up, and follow the on-screen instructions. You will be prompted to enter your email address, create a password, and confirm your password. You may also need to verify your email with an OTP, enter your full name and phone number, select your age group and gender, and upload a display picture. By continuing, you agree to DETEKCAM's Terms and Conditions and acknowledge that you've read our Privacy Policy.

7. How do I log in/out of my account?

To log in, tap on "Log In", and enter your registered email address and password. If you are already registered, you can also log in using your social media accounts, and these screens will be skipped. To log out, go to the app's settings and select "Log Out".

8. How do I reset my password?

Tap on "Forgot Password" on the login screen and follow the instructions to reset your password via email or SMS.

9. What subscription plans are available?

DETEKCAM offers three subscription plans:

• Intro Plan: Free (Ad-supported) - Basic camera detection, access to chatroom, notifications, community forum, and weather alerts.
• Premium Plan: SGD 1 per month (Partially ad-supported, if paid 12 months in advance) and SGD 3 per month (cancel anytime) and SGD 12 per year- Includes everything in the Intro plan plus magnetic wave detection, infrared detection, and additional features like games, family alerts, emergency alerts, and verified places.
• Elite Plan: SGD 3 per month (Ad-free, if paid 12 months in advance) and SGD 5 (cancel anytime) and SGD 36 per year - Includes everything in the Premium plan, but without ads. This plan offers all advanced detection features and future updates without ads.

10. How much does the subscription cost?

The subscription costs are:

• Intro Plan: Free
• Premium Plan: SGD 1 per month (if paid 12 months in advance)/SGD 3 per month for cancel anytime/ SGD 12 per year
• Elite Plan: SGD 3 per month (if paid 12 months in advance)/SGD 5 per month for cancel anytime/ SGD 36 per year

11. How do I cancel my subscription?

You can cancel your subscription through your account settings in the App Store or Google Play Store. Consider downgrading to the Intro version to continue using some features for free.

12. The app is crashing/freezing. What should I do?

Try restarting the app or your device. If the issue persists, please contact our support team for assistance.

13. I'm experiencing technical issues. How do I troubleshoot?

Check for app updates, ensure your device meets the minimum requirements, and try clearing the app's cache. If problems persist, contact support.

14. I'm not receiving notifications. What could be the issue?

Ensure that notifications are enabled for DETEKCAM in your device settings. If the issue persists, try restarting the app or your device.

15. How does the app handle my personal data?

DETEKCAM takes user privacy seriously and only collects minimal data necessary for app functionality. Please refer to our privacy policy for more information. Privacy Policy

16. Is my data secure within the app?

Yes, your data is fully secure. We use advanced encryption protocols, including modern SSL and AWS KMS encryption, to ensure the highest level of data protection. Our security measures are designed to safeguard your information against unauthorized access. Additionally, our system allows for seamless data recovery by simply logging into a new device. Rest assured, your privacy and security are our top priorities.

17. Can I adjust my privacy settings?

Yes, adjust privacy settings for DETEKCAM through your device settings:

For iOS:

• Go to Settings > DETEKCAM.
• Modify permissions (Camera, Location, Microphone).

For Android:

• Go to Settings > Apps > DETEKCAM > Permissions.
• Modify permissions as needed.

18. Is there a community forum or support group?

Yes, DETEKCAM includes access to a community forum as part of the Intro plan and higher when it gets added in the next phase of product release.

19. How can I provide feedback or report a bug?

Users can provide feedback or report bugs through the app's settings or by contacting our support team directly.

20. How do I contact customer support?

Users can contact customer support through the app or by emailing [email protected].

21. What are the terms of service for the app?

The terms of service for DETEKCAM are outlined in the app's settings or on our website.Terms and Conditions

22. Is there a privacy policy?

Yes, DETEKCAM has a comprehensive privacy policy available for review. Privacy Policy

23. Are there any usage guidelines or restrictions?

Please refer to the app's terms of service for usage guidelines and restrictions.

24. What devices and operating systems are compatible with the app?

Android: DETEKCAM works on devices running Android 6.0 (Marshmallow) or newer. For the best experience, your device should have a Qualcomm Snapdragon CPU or a similar processor and at least 3GB of RAM.

iOS: For iPhones, DETEKCAM is compatible with iOS 15 or newer and performs best on devices with an A11 Bionic processor (iPhone 8 and newer) with at least 3GB of RAM.25.

25. Does the app require an internet connection to function?

Yes, DETEKCAM requires an internet or mobile data connection for certain features, such as community alerts and real-time updates.

26. Can I use the app offline?

Detection features of DETEKCAM would be available offline, but full functionality requires an internet connection.

27. Are there any tutorials or user guides available?

Yes, DETEKCAM provides user guides and tutorials within the app. New users will see an onboarding screen when they first use the app. After logging in, they can find the detection guide and FAQ in the third tab.

Where can I find FAQs or help articles within the app?

FAQs and help articles can be found within the app's settings or on our website.

29. Are there any upcoming features or updates planned for the app?

Stay tuned for announcements about upcoming features and updates on our social media channels and website.