At DETEKCAM, we strive to provide our users with the best possible experience. However, we understand that there may be occasions when a subscriber feels dissatisfied with the app. Our refund policy is designed to address these situations.
Eligibility for Refund
Dissatisfaction: Subscribers may request a refund if they are dissatisfied with the app's performance or features within 30 days of a paid subscription.
Discretion of Management: All refund requests will be evaluated at the discretion of DETEKCAM'S management. Approval is not guaranteed and will depend on the specifics of each case.
One-time only: Refunds are limited to one-time use per user. Once a user has successfully received a refund for a specific transaction or subscription, they will no longer be eligible for additional refunds in future subscriptions. This policy is in place to prevent misuse and ensure fairness for all users.
Refund Process
Request Submission: Subscribers must submit a formal refund request through our support channels, providing details about their dissatisfaction.
Review Period: Upon receiving the request, DETEKCAM will review the submission. This process may take up to [insert timeframe, e.g., 10 business days].
Approval: If the refund request is approved, the refund will be processed in accordance with our Payment Gateway refund policy.
Timing of Refund: Approved refunds will be issued based on Payment Gateway’s guidelines, which typically allow for refunds within a certain timeframe after the original payment was made.
Important Notes
Refunds will only be issued to the original payment method used for the subscription.
This policy applies only to subscribers and does not extend to promotional or free trial users.
DETEKCAM reserves the right to modify this refund policy at any time, and any changes will be communicated to subscribers.
